Frequently Asked Questions (FAQ)

Banana Glow is an online beauty destination in Egypt offering 100% authentic Korean skincare and K-Beauty products, along with selected makeup, fragrances, and hair care products. We bring together popular beauty brands and carefully selected products to help you build a routine that works for your skin, beauty needs, and personal style.

Yes, absolutely! We guarantee that 100% of the products on Banana Glow are genuine and original. We source directly from authorized Korean cosmetic manufacturers, verified brand distributors, and trusted global beauty suppliers.

Korean cosmetics typically display dates in the format YYYY/MM/DD.
Look for these key Korean terms near the batch code:
제조 (MFG): Manufacturing Date
까지 (EXP): Expiration Date.
Most unopened skincare products have a shelf life of 30–36 months from manufacturing and should be used within 6 to 12 months after opening (indicated by the PAO symbol on the bottle).

Korean skincare brands frequently update their packaging, formulations, or seals to improve product efficacy and fight counterfeits. If you notice a minor packaging refresh on brands like COSRX, SKIN1004, or Anua, rest assured it is the official brand update.

We carry an extensive lineup of over 40+ leading Korean beauty and makeup brands, including global fan-favorites such as:
Top Skincare Labs: COSRX, Anua, SKIN1004, Beauty of Joseon, Torriden, Round Lab, Medicube, VT Cosmetics, and Abib.
Trending Beauty & Makeup: Rare Beauty, Huda Beauty, Fenty Beauty, YSL, TIRTIR, e.l.f., and Kosas.
You can browse our complete collection by visiting Shop by Brand catalog

We curate our inventory based on strict quality standards, dermatologist recommendations, viral ingredients (such as Centella Asiatica, PDRN, Hyaluronic Acid, and Niacinamide), and high customer feedback across Egypt and Korea. Every brand featured on Banana Glow must meet our safety, efficacy, and authenticity criteria.

Yes! We continuously update our catalog with the latest viral skincare and makeup launches straight from Korea. From micro-needle boosters like the VT Reedle Shot to barrier-repairing PDRN serums, heartleaf toners, and glow sunscreens, you will find the latest trending beauty drops regularly on our new arrivals page.

Many of our core Korean brands such as SKIN1004, Anua, COSRX, and IUNIK specialize in minimal, fragrance-free, and hypoallergenic formulations designed specifically for reactive, acne-prone, or sensitive skin. You can easily sort products by skin concern using our Shop by Concern filter.

We love hearing what products you want next! If a product or brand is missing or sold out, click the "Notify Me When Available" button on the product page or send us a request via Instagram DM (@banana.glow.eg) and our team will work to restock it in our next shipment.

Shopping is easy:

1. Browse our products or search for a specific item.
2. Choose the product you want.
3. Add it to your cart.
4. Review your order.
5. Proceed to checkout.
6. Enter your delivery details and complete your purchase.

Once your order is placed, keep your order information available in case you need to contact our support team.

You can shop through the website and follow the checkout process. Creating an account can make it easier to manage your orders and access your customer information.

Start by identifying your skin type and main skin concern. Then explore products based on what your skin needs, such as hydration, acne care, oil control, brightening, soothing, or skin-barrier support. Always check the individual product description and ingredients before purchasing. If you’re unsure which product is right for you, contact our customer support team for assistance.

Absolutely. You can add multiple products to your cart and place them together in one order.

If your favorite product is unavailable, check back later for restocks or explore similar products and alternatives available on Banana Glow.

For best results, keep your products in a cool, dry place away from direct sunlight and always close the packaging tightly after each use.

Orders within Cairo and Giza are usually delivered within 3–5 business days, while deliveries to other governorates typically take 7–10 business days.

Standard Shipping Fee: Dynamic fee based on your governorate calculated at checkout.
FREE Shipping: We offer FREE Express Shipping on all orders over 4,000 EGP nationwide!

Once your order has been dispatched, our team will provide you with your shipment details. If you need an update at any time, simply contact our customer support with your order number.

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

If your order arrives damaged, please get in touch with us within 48 hours of receiving it. Include your order number along with clear photos or videos of the damaged product and packaging so we can review your request.

For hygiene and safety reasons, cosmetic and skincare products cannot be returned or exchanged unless they arrive damaged or there is an issue with your order.

Yes. Banana Glow provides secure payment and states that customer transactions are protected with advanced encryption.

We offer secure payment options, including Cash on Delivery (where available) and online payment methods supported during checkout.

Banana Glow uses secure payment technology to help protect your transaction information.

Welcome to the world of K-Beauty! We recommend starting with the Essential 4-Step Routine:

1. Gentle Cleanser: Removes dirt and excess oil without stripping the skin.
2. Hydrating Toner or Essence: Preps and restores hydration to the skin barrier.
3. Moisturizer: Locks in moisture and repairs skin texture.
4. Sunscreen (SPF 50+): Protects against UV damage and dark spots (essential for daytime).

You can filter products on our store by Skin Concern (Acne, Brightening, Hydration, Anti-Aging) or Brand. If you need custom advice, message us on Instagram for a free 1-on-1 skin consultation with our beauty specialists!.

The right products depend on your skin type and concern. Explore our skincare categories and shop by concern to find products that match your needs.

Yes. You can explore products specifically suited for sensitive skin and gentle skincare routines.

We’re here to help you get your best glow!

• 💬 Instagram DM: @banana.glow.eg
• 💬 WhatsApp: Chat with us on WhatsApp