FAQs

Absolutely. Every product we sell is 100% authentic and sourced directly from trusted manufacturers or authorized distributors. We never sell counterfeit or imitation products.

Orders within Cairo and Giza are usually delivered within 3–5 business days, while deliveries to other governorates typically take 7–10 business days.

Once your order has been dispatched, our team will provide you with your shipment details. If you need an update at any time, simply contact our customer support with your order number.

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

We offer secure payment options, including Cash on Delivery (where available) and online payment methods supported during checkout.

If your order arrives damaged, please contact us within 48 hours of receiving it. Include your order number along with clear photos or videos of the damaged product and packaging so we can review your request.

For hygiene and safety reasons, cosmetic and skincare products cannot be returned or exchanged unless they arrive damaged or there is an issue with your order.

Popular products may sell out quickly. If an item is unavailable, it will be restocked as soon as possible. Keep an eye on the product page or contact our support team for availability updates.

For best results, keep your products in a cool, dry place away from direct sunlight and always close the packaging tightly after each use.

Our customer support team is always happy to help. You can reach us through our Contact Us page, social media channels, or WhatsApp during our business hours, and we'll respond as quickly as possible.