Refund policy
.policy-container{
max-width:900px;
margin:auto;
font-family:Arial, Helvetica, sans-serif;
color:#444;
line-height:1.8;
}
.policy-card{
background:#FFF7F9;
border:1px solid #F6D8E1;
border-radius:18px;
padding:30px;
margin-bottom:30px;
box-shadow:0 8px 25px rgba(0,0,0,.05);
}
.policy-card h2{
margin:0 0 20px;
color:#D15A8D;
font-size:30px;
font-weight:700;
border-bottom:2px solid #F3C8D7;
padding-bottom:12px;
}
.policy-card h3{
margin:30px 0 12px;
color:#C94C7C;
font-size:22px;
font-weight:600;
}
.policy-card p{
margin:0 0 18px;
font-size:16px;
}
.policy-list{
list-style:none;
padding:0;
margin:15px 0 20px;
}
.policy-list li{
margin-bottom:12px;
padding-left:30px;
position:relative;
}
.policy-list li:before{
content:"✓";
position:absolute;
left:0;
color:#D15A8D;
font-weight:bold;
}
.notice{
background:#FFEFF5;
border-left:5px solid #D15A8D;
padding:18px;
border-radius:12px;
margin-top:20px;
}
strong{
color:#C94C7C;
}
@media (max-width:768px){
.policy-card{
padding:22px;
}
.policy-card h2{
font-size:26px;
}
.policy-card h3{
font-size:20px;
}
}
Returns & Refunds
Returns Policy
At Banana Glow, all sales are final. We do not accept returns or exchanges for change of mind, incorrect selection, or any reason other than verified product damage.
Damaged Items
If your order arrives damaged, please contact us immediately upon delivery.
If your order arrives damaged, please contact us immediately upon delivery.
To qualify for a replacement or refund:
- Notify us within 24–48 hours of receiving your order.
- Provide clear photos or a short video showing the damaged product and its packaging.
- Do not use or further open the product, as this may affect eligibility.
Once your claim has been reviewed and approved, we will arrange a replacement or issue a refund for the damaged item.
Non-Returnable Items
For hygiene and safety reasons, all skincare and cosmetic products are non-returnable and non-exchangeable once received, except in cases of verified damage as outlined above.
If you have any questions regarding your order, our support team will be happy to assist you
- Choosing a selection results in a full page refresh.